plugin
Look Up My Software Entitlements
A plugin that allows users to quickly access their software entitlements.
Built-in capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
GUIDE
GUIDE
plugin
Get Changes Currently Scheduled
A plugin that provides a consolidated view of all scheduled changes to enhance planning and resource allocation.
IDEA
plugin
Look up Working Location
A plugin that lets you look up your primary working location.
IDEA
plugin
Summarize Work Done by an Agent Group over Time
A plugin that allows users to see a quick summary of changes/comments/updates to incidents assigned to an agent group done over a specified time duration.
TEMPLATE
plugin
Review IT Agent's Performance Over Time
A Plugin that allows you to evaluate performance of an IT Agent across several parameters including: - Tickets handled - Tickets resolved - Average time to resolution - Ticket reopen rate - SLA Adherence.
TEMPLATE
plugin
Look Up My Assets
A plugin that allows a user to query their associated assets such as laptops, headphones etc.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
